BPOs have always been fighting one problem or the other. Earlier it was attrition and now it is recession.
Here I will talk about attrition though. BPOs have one of the highest attrition rates.
Why is attrition so high in BPOs?
Hiring managers in these companies say that it is because the young crowd frequently hops job to get meagre salary increases.
Is it actually the case? I think otherwise. And my thinking goes back to the time when BPOs were first coming to India.
How did hiring managers lure talent to join BPOs with no visible career in sight, for doing jobs that offered no satisfaction, and improper work timings?
They lured people to join BPOs with the big money. The young boys and girls had the opportunity to earn more than what their parents earned after decades of service.
They loved the money. They loved the high life. For this they were ready to forego the other expectations from job.
But they had tasted blood.
And ever since their decisions to change job were influenced by money.
This has become particularly tough in these times of economic slowdown when the salary bills are turning out to be more burdensome for BPOs.
So who do you blame for attrition now – the young crowd or the BPOs themselves.